Corporate Values serve as a framework to guide the daily actions and decisions of Reading Co-operative Bank Employees and represent the standards that employees will use to measure all individual and collective actions.

A Commitment to Being Customer-Centric
We will be leaders in our markets in our effort to maximize returns to all of our internal and external customers. We will achieve leadership in our community: by meeting customer expectations; by being proactive, innovative, and flexible in creating products and processes that benefit our customers; by being mindful of the many demands and expectations of our customers; and by engaging in fair and honest business practices.

A Commitment to Treating Others with Respect, Trust, and Dignity
We will create a respectful and meaningful workplace, characterized by honest, direct, and relevant communication. We are committed to communicating definable and measurable goals. We will act with integrity and engender trust in both colleagues and customers. We will honor individuality and personal and professional differences. We are committed to conducting our business with the highest professional and ethical standards and to treating all resources entrusted to us as if they were our own.

A Commitment to Excellence
We take pride in everything that we do. We are committed to getting the job done right the first time, in as effective and efficient a manner as possible. To accomplish this we will work collaboratively across functions to achieve our common goals; we will empower all employees by promoting personal responsibility and accountability along with creative thinking, innovation, and informed risk taking in all our activities. We will welcome change and seek to marry improvements in processes and products together with the traditions and history of our institution. We aspire at all times to do our jobs better and serve our customers and communities to the best of our ability.

A Commitment to Employee Growth and Well-Being
We are committed to an environment characterized by continuous learning, an entrepreneurial, can-do spirit, and a team orientation. In addition, we are committed to an environment that is willing to allow for a healthy balance between our professional and personal lives. The goal is to retain and attract the best qualified people and create a workplace of which we can be proud and where we can enjoy our work while seeking to further the mission of the Bank in our communities.

Julieann M. Thurlow
President & CEO
Reading Co-operative Bank

Responsible Banking

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