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If Your Card has been Lost or Stolen
Please notify us immediately.
1-800-264-5578 (24 hrs)
or 781-942-5000 during banking hours
If you found a card please contact us.
Order Checks
To Re-order Checks, You Can:
Mail us the re-order slip from your checkbook
Call us at 781.942.5000 during banking hours
Email your request to banking@readingcoop.com
Visit any RCB branch and see a Banking Specialist
Online sign-in to Online Banking and click 'check reorder' at the bottom of Account Overview page
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Notice of Error, Request for Information or Qualified Written Request

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A Notice of Error, Request for Information or Qualified Written Request is a request for Reading Cooperative Bank to research an error or dispute regarding the servicing of your loan, or to request information or documentation regarding your loan.

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Under federal law, a residential mortgage loan borrower has the right to submit a written Notice of Error, Request for Information or Qualified Written Request to the servicer of their mortgage loan. The servicer is required to acknowledge receipt of the inquiry, research, and respond to the written inquiry.

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To submit your inquiry to Reading Cooperative Bank, click on one of the forms below depending on your submision perference

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When filling out the form please be sure to provide the following information:
  • Borrower’s name
  • Account number
  • Describe the specific error that you believe has occurred during the servicing of your mortgage loan or describe the specific information that you are seeking.
  • Do not write your request or claim on your payment coupon.
  • Send your inquiry
To submit by mail - download this Notice of Error Form (PDF) or (RTF) and mail it to the following designated address:
Reading Cooperative Bank
Attn: Loan Servicing Department
180 Haven Street
Reading, MA 01867

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To submit online - Click here for the Notice of Error Form, fill it out online and submit.

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Customer Assistance
You may call Reading Cooperative Bank to request information or to claim that there has been an error in the servicing of your loan. Reading Cooperative Bank has qualified staff that may be able to promptly respond to your inquiry over the phone. If you are not satisfied with the response or resolution that you receive, you may submit a written inquiry as described above.

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If you have questions about how to submit a written inquiry to the designated address, or if you would like to contact Reading Cooperative Bank for other assistance, our Loan Servicing Representatives are available to assist you by phone at 781-670-1501, Monday – Friday: 8:00 a.m. to 4:00 p.m.

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