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 This
page contains a list of frequently asked questions about
online banking at Reading Co-operative Bank. If you have
other questions not answered here, please contact
us.
General
Information: Online Banking
General
Information: Online Bill Pay
System
Requirements
Using
our Online Banking Web Site
What
do I need to get started?
Any
computer with access to the Internet, can interface with
Reading Co-operative Bank’s Internet Banking service.
Our Internet security requires that you use a Web browser
which is capable of supporting 128-bit encryption. For
more details on requirements, please click HERE.
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How
do I access Reading Co-operative Bank’s Internet Banking
system?
Stop
in at any Reading Co-operative Bank branch and fill out
an Internet Banking enrollment form. A friendly customer
service representative will help you select a username
and password, which will allow you to log on.
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What
Can I Do With Internet Banking?
You
can view account statements, check account balances, review
interest information, make loan payments, transfer funds
between your Reading Co-operative Bank accounts, and import
account information into Quicken or Microsoft Money. For
more information, click HERE.
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Will
I be charged for Internet Banking?
NO.
Reading Co-operative Bank customers will enjoy Internet
Banking services at no additional cost.
However,
you are responsible for all telephone charges incurred
in connecting to Online Banking, as well as charges from
your Internet service provider.
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Which
accounts are available through Internet Banking?
You
have access to any of your Reading Co-operative Bank accounts,
including Checking, Savings, Certificates of Deposits,
Lines of Credit, Residential and Installment Loans.
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If
we have Joint Accounts, is our Internet Banking enrollment
also joint?
No.
Each User ID is assigned to an individual. When you enroll,
you will be given access to all of your accounts, whether
you are the primary or secondary owner. We recommend that
each user enroll for his or her own User ID.
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When
is Internet Banking available?
Reading
Co-operative Bank's Internet Banking service is available
to you 24 hours a day, seven days a week, except during
scheduled maintenance periods or other unforeseen outages
beyond our control.
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When
will transfers I make online be posted?
Transfers
made before 4 PM will be posted on the same business day.
Transfers made after 4 PM will be posted on the next business
day.
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How
does Reading Co-operative Bank protect my privacy?
Reading Co-operative Bank is very serious about this
issue. We have developed a Privacy Policy to help
protect our customers, both online and off. You can read
our Privacy Policy by clicking
HERE. To read more
about our online security measures, click HERE.
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Is
Internet Banking secure?
Reading
Co-operative Bank takes online security very seriously,
and has developed extensive measures to ensure the secure,
safe handling of all online transactions. Information
encoding, a Password 'lockout' system, and automatic log-off
are just some of the methods we use to protect your Internet
Banking activities. More detailed information can be found
on our Security Information
page.
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What
should I do to protect my own account information?
You
should never provide your password to a third party. If
you do so, you are authorizing that party to make transactions
on your account and are responsible for any transactions
resulting from your providing your password to that third
party.
In
the event your password is lost or shared with a third
party, notify Reading Co-operative Bank immediately. Failure
to notify Reading Co-operative Bank of lost or shared
passwords may result in a loss of funds.
To
further protect your account, we also recommended the
following:
- Change
your password on a regular basis.
-
Do not store your password or other sensitive data on
your computer.
- Log
out of Online Banking when you are finished using it.
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Is
receiving and paying bills online hard to do?
Electronic
billing and payment is easier and takes less time than
opening the envelope containing your paper bill, reviewing
it, writing a check and keeping manual records of your
transactions. Just click to view the bill online, enter
the payment amount, schedule the payment date and you’re
done. And, if you're stuck on paper, print a copy for
your files.
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I
already pay some bills online. Isn’t that the same
as paying e-Bills?
No.
If you already pay some bills online, you’re using
the paper bills that come to your curbside mailbox to
get the details you need – like the biller's name,
your account number, the amount due and due date –
to log-on to the Internet and pay those bills. You have
to do this every time for each bill you want to pay online.
This can become a hassle, particularly if you misplace
or accidentally toss your bill.
E-Bills,
on the other hand, are conveniently delivered right to
your computer! You’ll find all the same information
you’re used to seeing in your paper bills. Then,
when you’re ready to pay, all you need to do is choose
the amount (or choose the default option to pay the full
amount due), schedule the date you want the bill paid
and click to pay. You don’t have to worry about losing
your bills, and you don’t have to remind yourself
to pay on time.
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Who
can I pay online?
Anyone
you pay today with a paper check. From your mortgage company
to your lawn care service, to your child in college.
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If
I pay bills online, do I have to give up control of when
payments are made?
Absolutely
not! You’ll always be in control of your checking
or savings account. You decide who, when and how often
to pay. Need to cancel or change a payment? No problem,
as long as it’s done before the processing date.
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I
already automatically deduct some payments from my bank
account. Isn’t that the same thing?
That’s
an automatic debit. A car loan payment you’ve authorized
your bank to deduct from your account each is month is
an example. Electronic billing and payment is like an
automatic debit, only better, because you have the flexibility
to change the payment date and amount – giving you
ultimate control. If you want to set up a recurring bill
to be paid automatically, you save more time every month.
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How
can I keep track of the bills I pay?
When
you pay bills online, the service automatically creates
a record of your payments that you can view it at any
time. The account history has more detail than you would
probably keep by hand! That means you can check the status
of your payment or just take a general accounting of where
you are. And unlike a check in the mail, you have proof
that you’ve paid on time. Also, the data may be downloaded
into Quicken® or Microsoft Money® – check
with your service provider to see if there is access to
this feature.
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I
like keeping a paper record of my bills. Can I still do
this?
Whether
you’re making a payment or receiving an e-Bill, you
can print a report of your transactions at any time. It’s
a great service for getting organized at tax time. You
decide how much of a paper trail you want to keep…you’re
always in control with electronic billing and payment.
You’ll
also find that the service can make your bank statement
more informative. For example, instead of listing "Check
#1234," the payee will be named, for example "Acme
Power Company" or "American Red Cross."
This makes it easier to find deductions at tax time.
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What
version of Internet Browser do I need to have?
To
use Internet Banking, you will need the latest version
of either Microsoft Internet Explorer or Netscape Navigator.
Your browser will all need support 128 bit encryption.
Click HERE for details.
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Does
Reading Co-operative Bank use cookies?
Reading
Co-operative Bank uses cookie technology to record and
verify product registration information (acknowledgment
of terms and/or conditions). Allowing a web site to create
a cookie does not give that or any other site access to
the rest of your computer, and only the site that created
the cookie can read it. Therefore cookies are harmless
and cannot be used to gather sensitive information from
your computer's hard drive. Cookies are not programs and
do not transmit computer viruses.
You
must have cookies enabled to access Reading Co-operative
Bank's Internet Banking web site. Review the question
below for more information on how to enable cookies from
your browser. For more information on cookies, or to learn
how to enable cookies on your browser, click HERE.
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How
do I change my settings to accept cookies?
To
learn how to enable cookies in your browser application,
click HERE.
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How
Do I change my Password?
To
change your password from within our online banking web
site, perform the following:
- Click
on the CHANGE PASSWORD icon.
- Type
your current password and new password in the corresponding
boxes.
- In
the CONFIRM NEW PASSWORD box, retype your new password.
Your password must be 8-12 alphanumeric characters,
containing at least one number and one letter. Passwords
are case sensitive.
- Click
the SUBMIT icon.
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How
Do I Export Information?
Exporting
information for use with personal finance software, such
as Microsoft Money or Intuit Quicken, can be accomplished
through the ACCOUNT SUMMARY page:
- Click
on the desired account from the account list, then click
on the TRANSACTIONS button. Your Transaction History
page will appear.
- Click
on the EXPORT button. From the drop-down box, select
the appropriate file type for the software version you
are using:
.QIF – Intuit Quicken
.OFX – Microsoft Money
.CSV – comma separated file
-
Click on the EXPORT button.
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How
Do I Perform a Funds Transfer?
To
perform a funds transfer:
- Click
on the EXPRESS TRANSFER button.
- From
this page, select the accounts you would like to transfer
between. Enter the dollar amount that you would like
to transfer, and click on the NEXT button. A confirmation
page, showing all information regarding the transfer,
is then displayed.
-
Review the transfer information, and click the SUBMIT
button.
Once
the transfer has been completed, a receipt page is displayed
where you can print the transaction details and confirmation
number.
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How
do I properly Log Out of an Internet Banking session?
Click
the LOG OUT button when you are finished or are leaving
your computer. This is the best way to protect your account
information.
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I
am getting the message "Secure connection cannot connect
with Web server"
You
may be using a browser that does not support 128-bit encryption.
First, you will need to identify which version and encryption
strength your browser is currently running. If you do
not meet these requirements, you will need to upgrade
your browser. Click HERE
for more information.
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How
can I get answers to other questions about Internet Banking?
Because
there are sometimes delays with email, you should not
rely on email if you need to communicate with us immediately
(for example, to report a lost or compromised password,
or to report an unauthorized transaction from one of your
Accounts). It is also Reading Co-operative Banks’
policy not to accept stop payment instructions or lost
password alerts via email.
And
because email transmissions may not be secure, information
pertaining to your account, including statement information,
transactions or passwords will not be delivered to you
via email.
Therefore,
if you have specific questions involving your online banking
account or time-sensitive information, we recommend that
you call or visit any of our branches
directly. You
can also phone our Online Banking support representatives
during regular business hours at (781) 942-5000.
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